Refund policy
Return & Refund Policy
Last updated: 05/07/26
We want you to be satisfied with your purchase. If you are not happy with your order, we’re here to help.
Returns
We accept returns within 7 days of delivery. To be eligible for a return:
- The item must be unused, unworn, and in its original packaging
- The item must be in the same condition you received it
- Proof of purchase is required
To start a return, please contact us at kpvibes.shop@gmail.com with your order number and reason for return.
Non-returnable items
We do not accept returns on:
- Sale or clearance items
- Gift cards
- Custom or made-to-order items
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be issued to your original payment method
- Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider
Shipping costs are non-refundable unless the item arrived damaged or incorrect.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us at kpvibes.shop@gmail.com
Return shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Contact us
If you have any questions about returns or refunds, contact us at:
kpvibes.shop@gmail.com